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About Us

Quality Management

National Standards for Disability Services 

The Australian Government has adopted and set six national standards to ensure consistent and quality service is applied across the disability services sector.


The six standards are as follows:

  • Rights: You have the right to be treated fairly when you use disability services
  • Participation & Inclusion: You can take part in the community and feel included
  • Individual Outcomes: You are supported to make choices about what you want to do
  • Feedback & Complaints: You can tell people what you think about their services
  • Service Access: Finding and using services is fair. You can access the services you need
  • Service Management: Disability services should be managed well


For more information, please see the DSS website

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