Confidence for employment

With the ultimate goal to find paid employment, Max is building his skills, knowledge and confidence working as a volunteer thanks to support from Edge.

After carrying out a volunteer role at King Carnival where he worked on the ticket booth, Max began volunteering at Red Cross. “Edge took me to Red Cross for a worksite tour to see if this was an environment I would like to work in to build on my EFTPOS and customer service skills and followed up with the Manager about me working there. After a meeting with the Manager, I commenced in March 2024.”

In only a few months of volunteering at Red Cross, Max made an impact. “Max has become a valued and important team member who we all look forward to seeing on his weekly shift”, says his manager, Tam.

“Max is very capable and competent with his customer service skills and was extremely quick in learning and mastering our point-of-sale systems.”

One of Max’s tasks is to sort through donated jewellery to find pieces that are real gold or silver or are branded. According to Tam “Max is now our store’s jewellery specialist. He researches, sorts, prices and displays all our jewellery. This has a huge impact on our sales and productivity.”

According to Max the Edge team have made him feel “confident, empowered, supported and valued.”

Thanks to the skills and experience he has gained from his volunteer roles and the continuing support from Edge, Max says “I have confidence to pursue future paid employment.”